Short answer: Click your name at the bottom of the sidebar, choose Manage team and click Invite new user. Enter the email address, choose a role (Support Agent or View Only) and the brands, and send the invitation. Your teammate gets an email and joins after accepting it. Team access is included in Business; on Pro you add team seats.
Before you start
Plan | Team access |
Free trial and Lite | Not included |
Pro | No seats included. You add seats for €15 per month each (€162 per year), plus VAT. |
Business | 4 seats included. Each extra seat costs €15 per month, plus VAT. |
Seats: every teammate and every pending invitation uses one seat. You, as the owner, don't use a seat. To add seats, click your name at the bottom of the sidebar, choose Billing and use One seat more.
New email address: you can only invite an address that has no replient.ai account yet.
Who can invite? The account owner. A teammate with the permission Manage team can invite too, see below.
Step 1: Open Manage team
Click your name at the bottom of the sidebar and choose Manage team. The page lists your teammates with their role, their brands and their permissions. You are listed as Account owner.
Step 2: Invite a teammate
Click Invite new user.
Enter the E-Mail address.
Choose the role under Permission: Support Agent (write access) or View Only (read access).
Select the brands under Choose brands.
Send the invitation.
On Pro without seats, the button is called Add seats and takes you to the billing page. If your plan has no team access, the page tells you: Your current plan does not include team access. Upgrade to invite team members.
The invitation stays pending (Invite pending) until your teammate accepts it. It is valid for 30 days.
Step 3: Your teammate accepts
Your teammate gets an email from [email protected] with a link. The email names the brands and the permissions.
The link opens the invitation page. Your teammate signs up with the invited email address: choose a password and enter the verification code from the email.
Someone who already is signed in with another address sees Signed in with a different email and has to sign out first.
What can each role do?
Role | Permissions | What it means |
Support Agent | Manage comments, Manage messages | Read and answer comments and direct messages, and use the actions in the inbox. |
View Only | View comments, View messages | Read comments and direct messages. No replies or other actions. |
After the invitation is accepted you can fine-tune the access per brand. Click the pencil on the teammate's row and choose Add brand access or change the permissions of a brand:
Manage comments / Manage messages: reply to and manage comments or messages. A manage permission includes viewing.
View comments / View messages: read only.
Show analytics: open the analytics pages.
Manage automations: create and edit automations.
Manage learning: open the Learning page: training, custom instructions and brand settings.
Manage influencer partners: invite and manage influencer partners of the brand.
Manage team: invite people and change team access for the brand. A teammate with this permission can only give permissions they have themselves. They can't change the owner, their own access or someone with more access, and they can't add seats.
⚠️ Important: Only the account owner connects channels, adds or deletes brands and changes the plan. Teammates, even with all permissions, see the message "Social media accounts can only be connected by the team admin." when they try to connect a channel.
See what your team does
Every action on a comment or message is recorded with the person who did it. Open a comment or message and use Show Activities. Read more in What's the Activity Protocol?.
Insights → Comment analytics → Team Performance: one row per teammate with Moderated, Answered, Hidden, Liked, Deleted, Done, Avg Response and Last Active.
Insights → DM analytics → Team performance: messages sent, conversations, marked done, tags added and average response per teammate.
Automations, bulk actions and replies sent from the Meta app get their own rows, so you can tell them apart from your team.
On Business, handling time per teammate is measured too (focused time spent on an item).
Teammates need the permission Show analytics to open these pages. See What do the numbers in Analytics mean?.
Remove a teammate or cancel an invitation
Click the trash icon on the teammate's row. Confirm Remove access for a teammate or Delete invitation for a pending invitation. The seat becomes free again. To hand the whole account to a teammate, use Transfer ownership on their row. They have to accept it.
The invitation doesn't work or doesn't arrive
What you see | What to do |
Your plan does not have team feature | Team access needs Pro (with seats) or Business. Change your plan under Billing. |
You can only add up to N members to your team | All seats are used. Add a seat under Billing with One seat more, or remove a teammate or pending invitation first. |
User already has an account | This address already has its own replient.ai account (own brand or another team). Invite a different address, or contact us in the chat. |
User already invited | An invitation for this address is pending. Delete it and send a new one. |
Too many invitations sent | You can send up to 30 invitations per hour. Try again later. |
The invitation email could not be sent | The invitation was cancelled automatically. Check the address for typos and invite again. |
Invitation expired | Invitations are valid for 30 days. Delete the old one and send a new one. |
Email doesn't arrive | Ask your teammate to check the spam folder for a message from [email protected]. They can also log in at app.replient.ai with the invited address. The screen You've been invited has the button Email me the link again. |