The Analytics Dashboard gives you comprehensive insights into your comment management:
Overview Metrics:
Date range selector (default: last 30 days)
Total comments per day (visual graph)
Comment volume trends
Moderation Performance:
Answer rate, like rate, hide rate, delete rate
Switch between Moderation Date (when you took action) vs Comment Date (when it was posted)
Helps audit response times and team performance
Response Time Analytics:
Average response time (team + AI combined)
Daily breakdowns showing performance trends
Time saved by using Replient (calculated based on manual vs AI-assisted response times)
Sentiment Analysis:
Negative, neutral, and positive comment breakdown
Sentiment trends by day
Visual distribution charts
Tags & Topics:
See which custom tags are used most
Identify common themes in customer feedback
Topic categorization for better insights
Top Posts Analysis:
Posts with the most new comments
Per-post sentiment breakdown
Helps you identify which ads or content to double down on
Channel Breakdown:
Where comments happen (Facebook, Instagram, TikTok, LinkedIn, YouTube, Google Reviews)
Compare platform performance
Team Analytics:
Per-user actions and response times
Individual performance tracking
Includes AI-assisted response tracking
User Engagement:
How often the same users comment again (retention)
Engagement patterns
Repeat interaction tracking
DM Automations Insights:
You find the DM automations insights directly associated in your automation flow. Each steps records data of how often it was executed and what actions were performed.
Get visibility into how your DM automation flows are performing, helping you optimize workflows and improve response quality.
Can I export data from Replient?
While full data export is on the roadmap, you can currently view all metrics and insights directly in the comprehensive Analytics Dashboard. This includes graphs, charts, and detailed breakdowns of all key performance indicators.