✅ You can manage DMs for Facebook and Instagram.
❌ TikTok API is not supporting DMs.
❌ Linkedin API is not supporting DMs.
❌ YouTube is not having any DMs.
❌ Google Reviews is not having any DMs.
Can Replient handle direct messages?
Yes! Replient fully supports Instagram DMs and Facebook Messenger with a complete set of features:
Messaging Capabilities:
Send and receive text messages
Send images along with text
Drag-and-drop file uploads
Message reactions with emojis
Read receipts (Facebook only; not yet available for Instagram)
Like last message of customer
Instagram audio messages are automatically saved
Translation support (translate incoming messages, reply in any language)
AI Assistance for DMs:
Get AI-powered reply suggestions for direct messages. Click the AI-button in the messages-view.
There are different character limits for Facebook and Instagram. You can find the Limit directly in your input box.
AI Chat helps you draft complex DM responses
Conversation Management:
DM conversations link back to original Instagram and Facebook comments
Comment activities (like "sent private message") are now visible in related conversation threads
Workflow Control:
Option to disable automatic movement of DMs to "Done" for manual control. See learning tab to disable this option.
Send DMs directly from the comment view without switching context
Character count validation prevents exceeding platform limits
How do DM Automations work?
DM Automations are now available to everyone! Create automated direct message workflows to save time and respond faster.
Use cases: You've probably seen posts saying "Comment with a keyword and I'll send you a direct link." replient.ai makes this easy without expensive third-party tools.
Setup:
Create a trigger (e.g., "Comment contains 'INFO'")
Add action: Send Private Message
Write your DM template (can include links, images, etc.)
Set optional delays for natural timing
Advanced DM Automation Features:
Collect Email Node: Add a dedicated "Collect Email" step in your automation flow to capture subscriber emails directly in conversations. Great for building your contact list.
User Tagging: Add user tags directly within DM automation flows to segment audiences and trigger personalized journeys automatically.
Available Triggers:
Available Actions for the DM automation builder:
Insights: View DM Automations Insights to track performance, conversion rates, and optimization opportunities.
What's the difference between comments and messages?
Comments are public replies visible to everyone on a post.
Messages (DMs) are private 1-on-1 conversations via Instagram Direct or Facebook Messenger.
replient.ai handles both, and you can even send a DM directly from the comment view when you want to move a public conversation to private. This is useful for handling:
Customer service issues
Shipping or order questions
Complaints that should be handled privately
Sending personalized links or codes