Short answer: You can delete a brand or a single channel yourself in the web app. Deleting your whole account is not a button in the web app: contact us in the chat and confirm that you want it, or use Delete account in the replient.ai mobile app.
⚠️ Important: Deleting a brand, a channel or an account is permanent. The comments, messages, contacts and AI training that belong to it are removed and cannot be restored.
Before you start
Only the owner of a brand can delete it. Team members get an error.
Deleting data does not cancel your subscription on its own. To stop billing, see How do I cancel my subscription?
Delete a brand
Click your name at the bottom of the left sidebar, then click Manage brands.
Click the three dots at the end of the brand's row and click Delete.
Read the question Do you really want to delete the brand …? and click Confirm.
To delete several brands at once, tick them and click the trash icon at the top right of the list.
The brand disappears right away. The removal of its data finishes in the background. This is what is removed with the brand:
all comments, posts, conversations and messages
contacts
the AI training: website and file training and the learned comment history
automations, reply templates, tags and links
the connected channels. We disconnect them from your Facebook, Instagram and LinkedIn connections.
A deleted brand no longer counts toward the brand limit of your plan. Your posts and comments on the social platforms themselves stay as they are.
Delete a single channel
Open Learning, find the channel under your connected channels, open its menu (three dots) and click Delete. The window asks Do you really want to delete this channel and the associated comments? Confirm to remove the channel, its comments and the training that came from it. The rest of the brand stays.
Delete your whole account
Option 1: ask us. Write to us in the chat from your account and confirm that you want your replient.ai account and all its data permanently deleted. We take care of it and confirm in the chat once it is done.
Option 2: in the mobile app. Scroll to the bottom of the screen with the Log out button and tap Delete account. Confirm in the window Delete account?. You are signed out afterwards.
When your account is deleted:
your subscription billed by us is cancelled right away
all your brands and their data are deleted and the channels are disconnected
your login is deleted and you receive a confirmation email
A subscription you bought through Apple is not cancelled by this. Cancel it in your Apple ID subscription settings first.
Automatic deletion of inactive accounts
Accounts without a subscription are deleted automatically after 6 months without a login. We send one warning email 7 days before. Logging in resets the 6 months.