Short answer: Open Billing, click Cancel subscription in the Your subscription card and follow the steps. There is no notice period. You keep full access until the end of the period you already paid for, and you can reactivate with one click before then.
Before you start
Only the account owner can cancel. Team members cannot.
You cancel inside replient.ai. The billing portal from the Invoices and Payment methods buttons has no cancel option.
If you are still in the free trial, there is nothing to cancel. The trial needs no card and simply ends.
If you subscribed through the App Store, cancel in your Apple ID subscription settings.
Step 1: Start the cancellation
Click your name at the bottom of the left sidebar, then click Billing. In the Your subscription card, click Cancel subscription.
The button is hidden while a plan change or a cancellation is already scheduled. To cancel after scheduling a downgrade, first click Keep current plan.
Step 2: Go through the cancel flow
Before you go: a summary of what replient.ai has handled for you. Click Continue to cancellation.
What made you decide to cancel? Pick the closest reason. You must choose one. Some reasons ask one more question.
Would this change your mind? Depending on your answers, we may offer to pause your subscription, give you a discount, move you to a smaller plan, add extra credits or help you in the chat. Click No thanks, cancel anyway to skip.
Here is exactly what happens: shows what stops on the end date. Click Continue anyway.
Confirm cancellation: shows the date until which you keep full access. The rating and the comment are optional. Click Cancel my subscription.
What happens after you cancel
Everything keeps running until the end of your current billing period. On a yearly plan this is the end of the paid year.
The Your subscription card shows Cancellation scheduled and a banner shows the end date.
On the end date your automations stop replying and your team loses access to the inbox. Your account is paused and no further charges apply. Your existing comments are saved.
⚠️ Important: If nobody logs in for 6 months after your plan has ended, the account and all its data are deleted automatically. We send one warning email 7 days before. There is no recovery.
Changed your mind?
Before the end date: click Reactivate in the banner or in the Your subscription card. Your plan simply continues and nothing else changes.
After the end date: open Billing and subscribe to a plan again.
Refunds
If you have a question about a refund, for example after a renewal, contact us in the chat.