Integrating App Store Connect
Connect directly to Apple's App Store using the App Store Connect API with an Individual API key (Customer Support role only).
replient.ai uses Apple's official App Store Connect API to securely connect to your app's reviews and allow you to reply directly from our platform. This integration requires an Individual API key with Customer Support permissions.
If you've previously used other review management tools with the Individual API key integration method, you can simply upload the same .p8 key to complete the integration.
Prerequisites
Important: replient.ai only supports Individual API keys. Team API keys are NOT supported.
Before you begin, make sure you have:
Access to App Store Connect
A user with the Customer Support role and permission to generate Individual API keys
Your app published on the Apple App Store
Step 1: Set Up a Customer Support User
If you already have a Customer Support user:
Go to the "Users & Access" page
Select the "People" tab
Click on the email address of the Customer Support user
Check the "Generate Individual API Keys" box
Click "Save" in the top right corner
If you need to create a new Customer Support user:
Go to "Users & Access" → "People" tab
Click the "+" button
Enter the first name, last name, and email address
Under Roles, select "Customer Support"
Under "Additional Resources", enable "Generate Individual API Keys"
Click "Next"
The new user will receive an email invitation to create an account. Once they've set up their account, they can generate an Individual API key.
Step 2: Generate the Individual API Key
Log in to App Store Connect as the Customer Support user
Click your username in the top right → "Edit Profile"
Under "Individual API Key", click "Generate Key"
Note down the Key ID (you'll need this for replient.ai)
Click "Download API Key" to download the .p8 file
Important: The .p8 file can only be downloaded once. Store it securely - if lost, you'll need to revoke and generate a new key.
Step 3: Complete the Integration in replient.ai
Log in to replient.ai
Go to "Learning" Tab
Click the AppStore Icon
Upload the .p8 file you downloaded (The Key ID is already there in the file name
Key_Id.p8so we directly extract it from file name)
Important: Do not re-name the file before uploading it.
Click "Upload"
Verification
After setup, replient.ai will:
Verify the API key credentials
Test the connection to App Store Connect
Start syncing your reviews (usually within 5–15 minutes)
Permissions
The Customer Support role with an Individual API key gives replient.ai access to:
Read app ratings and reviews
Reply to customer reviews
This limits access to only what's necessary for review management, keeping your App Store Connect account secure.
Troubleshooting
API not approved: Make sure Apple has approved API access for your account
Permission errors: Verify the user has the Customer Support role with API key generation enabled
Invalid key: Double-check that you've entered the correct Key ID and uploaded the right .p8 file
Lost key file: The .p8 file can only be downloaded once — if lost, revoke the key and generate a new one
Using a Team key: replient.ai only supports Individual API keys. Team API keys will not work
Security Best Practices
Store your .p8 file securely
Immediately revoke any compromised or lost API keys
Use only the minimum required permissions (Customer Support role)
Consider creating a dedicated user for the replient.ai integration
Need Help?
Our support team is happy to help - reach out via the chat bubble in the bottom right corner of your dashboard!