What are Comment Templates?
Comment Templates let you save and reuse common responses, dramatically speeding up your workflow.
How to use:
Click "Edit" on any AI suggestion
Click the comment template icon next to the emoji picker (or type / in the reply box to open your templates)
Browse your templates organized by categories
Click a template to prefill it in the reply box
Adjust as needed before sending
Template features:
Create multiple categories (Customer Service, Contest Entries, Shipping, etc.)
Store as many templates per category as you need
Switch between comment templates and message templates in one interface
Templates can be sorted (drag and drop), renamed, and re-categorized
Quick access from any reply context
Templates belong to one brand. You need the permission to manage comments (comment templates) or manage messages (message templates) to change them.
Best practices:
Create templates for FAQs
Include the placeholder {{username}} for personalization. It becomes an @mention of the commenter (on review platforms it becomes the plain name).
Keep them friendly and on-brand
Update based on seasonal campaigns or new products
More on replying: How do I reply to comments?