The Activity Protocol can be found for every single comment and message and gives you complete transparency into what happened with each comment.
Logged activities include:
Which automation was triggered (with automation name and ID)
Manual actions taken by team members
Sent private messages (now visible in conversation threads)
Manual sentiment changes
Comment status changes
AI suggestions sent
Timestamps and user attribution
External actions (hidden/answered directly via the Platform)
Why it's useful:
Audit response workflows
Identify automation improvements
Track team member contributions
Troubleshoot issues
Understand why a comment was handled a certain way
How can I check which automation answered my comment?
Just click the "Show Activities" button on the comment in the done-Folder to find the automation that answered. You can click the ID to head over to the automation.