replient.ai offers two main ways to organize and manage your incoming comments: Comments View and Post View. Each serves a different purpose and helps you work more efficiently depending on your workflow. You find both under Comments in the sidebar (Comment view and Post view). A third entry, Assigned to me, shows the comments that were assigned to you.
Comments View (Default)
Comments View displays all your comments in a chronological feed, showing the most recent activity first - similar to an inbox.
When performing any action on a comment it automatically moves the comment to done and the next comment will be auto-selected. You can override this behaviour on the Learning page: switch off Move comments automatically to done, if they were answered or liked to keep comments in the open tab.
When to use Comments View:
Daily monitoring - Check all new comments across all platforms in one place
Mixed content - When you're managing multiple posts and want to see everything together
Real-time response - Quickly tackle the newest comments as they arrive
Cross-post monitoring - See comments from different posts and platforms of your brand in a unified feed
How Comments View works:
Comments appear in a single stream, organized by time. You'll see:
The comment text
Who posted it
Which post it's on (with context)
Which platform (Facebook, Instagram, TikTok, LinkedIn, YouTube, Google Reviews and the other connected review platforms)
Whether it's from an ad or organic post
Sentiment tags and any custom tags
AI reply suggestions (3 per comment)
You can filter this view by platform, sentiment, date range, tags, and more—making it easy to focus on specific types of comments without losing the chronological flow.
Best for:
✅ General daily comment management
✅ Responding to new activity as it happens
✅ Filtering specific types of comments (e.g., "show me all negative comments from Facebook ads this week")
✅ Teams working through a shared inbox
Post View
Post View groups all comments by the post they belong to, giving you a bird's-eye view of engagement on each piece of content.
When to use Post View:
High-volume posts - When one post has hundreds of comments, Post View helps you tackle them systematically
Contest management - Easily review all entries on a contest post in one place (replient.ai has no winner picker)
Campaign analysis - See how many comments a specific ad or campaign post receives and how many are still open
Content performance - Identify which posts are driving the most engagement
Contextual responses - When you need to understand the full conversation thread around a specific post
How Post View works:
Posts are displayed as rows, showing:
The newest comment (author, text and platform)
The post content (image/video preview and caption)
When the post was published and its Post ID (click it to copy)
The number of open comments and the total number of comments
Click a post to open all of its comments together, making it easy to:
Respond to multiple comments on the same topic without repeating yourself
See patterns in questions or feedback
Close all open comments of a post in one click (hover over the post and click the tick, or use Mark all as done and go to next post inside the post)
Best for:
✅ Managing viral posts or high-engagement campaigns
✅ Contest entries
✅ Seeing which ads or content get the most comments
✅ Reviewing all feedback on a particular post
✅ Working through high-volume comment threads post by post
Quick Comparison
Feature | Comments View | Post View |
Organization | Chronological (newest first) | Grouped by post |
Use Case | Daily inbox monitoring | High-volume post management |
Best For | Mixed activity across posts | Focused work on specific content |
Filtering | Filter across all posts | Filter the posts list, see all comments per post |
Workflow | Triage new comments quickly | Deep-dive into post engagement |
Pro Tips
In Comments View:
Use filters to focus on specific platforms, sentiment, or date ranges
Apply bulk actions to filtered comments for efficient moderation. See How do I handle giveaways and close many comments at once?
Filters persist in the URL, so you can bookmark or share specific filtered views with teammates
In Post View:
Check the Analytics Dashboard to see "Top Posts" by number of comments
Use this view to identify which ads or content to double down on
Perfect for working through high-volume posts one post at a time
Switching between views: You can easily toggle between Comments View and Post View from the sidebar. Both views use the same filters (for example platform, sentiment, tags and date range). Bulk actions, the Read/Unread filter and the Language filter are only available in Comments View.
Both views support the same actions, and open/done status is synced between the views:
✅ AI reply suggestions (3 per comment)
✅ Comment templates for quick responses
✅ Filtering by platform, sentiment, tags, and more
✅ Activity protocol to see what actions were taken
✅ Deep links to open comments on the native platform
More on replying: How do I reply to comments?