✅ You can manage DMs for Facebook and Instagram (both Instagram connection types).
❌ TikTok API is not supporting DMs.
❌ LinkedIn API is not supporting DMs.
❌ YouTube is not having any DMs.
❌ Google Reviews, Google Play Store, Apple App Store and Ausgezeichnet.org are not having any DMs.
Can replient.ai handle direct messages?
Yes! replient.ai fully supports Instagram DMs and Facebook Messenger with a complete set of features. The DM inbox is included in the free trial and in the Pro, Business and Enterprise plans (not in Lite).
Messaging capabilities:
Send and receive text messages
Send images along with text
Drag-and-drop file uploads
Message reactions with emojis (you can react to customer messages on Instagram)
Read receipts: the double check mark next to your sent messages turns blue when the platform reports the message as read
Like the last message of a customer
Instagram audio messages are automatically saved
Translation support (translate incoming messages, reply in any language)
AI assistance for DMs:
Get AI-powered reply suggestions for direct messages. Click the AI button in the messages view.
There are different character limits for Facebook and Instagram. You can find the limit directly in your input box.
AI Chat helps you draft complex DM responses
Conversation management:
DM conversations link back to original Instagram and Facebook comments
Comment activities (like "sent private message") are visible in related conversation threads
Workflow control:
Option to disable automatic movement of DMs to "Done" for manual control. See the Learning page to change this option.
Send DMs directly from the comment view without switching context
Character count validation prevents exceeding platform limits
Not sure why a DM can't be sent? See Why can't I send a DM?
How do DM automations work?
DM automations are included in the free trial and in the Pro, Business and Enterprise plans. They are not part of the Lite plan. Create automated direct message workflows to save time and respond faster.
Use cases: You've probably seen posts saying "Comment with a keyword and I'll send you a direct link." replient.ai makes this easy without expensive third-party tools.
Setup:
Create a trigger (e.g., "Comment contains 'INFO'")
Add action: Send Private Message
Write your DM template (can include links, images, etc.)
Set optional delays for natural timing
Advanced DM automation features:
Collect email node: Add a dedicated "Collect email address" step in your automation flow to capture subscriber emails directly in conversations. Great for building your contact list.
Tagging: Add tags directly within DM automation flows ("Add Conversation Tag") to segment audiences and trigger personalized journeys automatically.
Available triggers:
Available actions for the DM automation builder:
Insights: View DM automation insights to track performance, conversion rates, and optimization opportunities.
What's the difference between comments and messages?
Comments are public replies visible to everyone on a post.
Messages (DMs) are private 1-on-1 conversations via Instagram Direct or Facebook Messenger.
replient.ai handles both, and you can even send a DM directly from the comment view when you want to move a public conversation to private. This is useful for handling:
Customer service issues
Shipping or order questions
Complaints that should be handled privately
Sending personalized links or codes